In the legal profession, clients often come to us at moments of stress, uncertainty or crisis. For some, these challenges are compounded by vulnerability. Vulnerable clients may include individuals with mental health conditions, disabilities, language barriers, limited financial resources, experiences of trauma, or reduced capacity to fully engage with legal processes. Recognising and responding to vulnerability is not only an ethical obligation but a cornerstone of effective legal practice.
Vulnerability in the legal context is rarely obvious. A client may appear confident while struggling to understand complex advice or may agree to decisions without fully appreciating the consequences. Lawyers must therefore look beyond surface-level interactions and remain alert to signs such as confusion, anxiety, inconsistent instructions, or difficulty retaining information.
Supporting vulnerable clients begins with communication. Using plain language, avoiding legal jargon and checking understanding can make a significant difference. Allowing extra time for meetings, providing written summaries, or involving trusted support persons (where appropriate) can help clients feel more secure and empowered. Small adjustments can greatly improve a client’s ability to participate meaningfully in their matter.
Equally important is maintaining dignity and respect. Vulnerable clients should never feel rushed, dismissed or judged. A trauma-informed approach—one that acknowledges past experiences and prioritises safety, choice, and control—can build trust and reduce the risk of re-traumatisation during legal proceedings.
Ultimately, serving vulnerable clients well, strengthens the integrity of the legal system. When lawyers adapt their practices to meet clients where they are, they promote fairness, access to justice and better outcomes for all. Vulnerability is not a weakness; it is a reminder of the human side of law and of the responsibility legal professionals carry to act with care, patience and compassion.
